Further Information regarding OHS Services for Pensioners & Veterans


If your patient meets the eligibility criteria listed below  they may enter the system via:

  1. Contacting Office of Hearing Services (OHS) directly by phone 1800 500 726 or via email hearing@health.gov.au
  2. Contacting a hearing services provider of their choice such as ONDC. Our staff are able to check their eligibility online.
  3. Patients may check their own eligibility online at www.hearingservices.gov.au . They may also apply for the program, check their eligibility for ongoing services or access a list of service providers.

Pensioners and veterans new to the OHS program will require a Medical Practitioner to sign an OHS Medical Certificate that should be taken to their first appointment with the accredited provider of their choice.

Some patients may already be registered in the OHS system having received services or aids through OHS in the past. Patients may not recall the details of their original provider. A patient file is able to be relocated to the provider of their choice via the OHS online portal request system.

Pensioners and veterans wishing to change their service provider and wishing to relocate their OHS file to ONDC may simply contact ONDC and our staff can guide them through the process.

If your patient is happy with their current provider it is best practice for them to remain with their current provider. They should be encouraged to return to their current provider for any ongoing services and assistance.

If there is uncertainty about the patient’s OHS status please complete the OHS Medical Certificate and ask the patient to contact ONDC. We will discuss their situation and check their OHS status online.

Office of Hearing Services (OHS) Eligibility Criteria:

You are eligible for the program if you are an Australian citizen or permanent resident 21 years or older and you are:

  • a Pensioner Concession Card Holder;
  • receiving Sickness Allowance from Centrelink;
  • the holder of a Gold Repatriation Health Card issued for all conditions;
  • the holder of a White Repatriation Health Card issued for conditions that include hearing loss;
  • a dependent of a person in one of the above categories;
  • a member of the Australian Defence Force; or
  • part of the Australian Government funded Disability Employment Services (DES) – Disability Management Service and you are referred by your Disability Employment Services case manager.

National Disability Insurance Scheme participants may access hearing services through the program if referred for services by their National Disability Insurance Agency Planner.

Centre of Excellence

We strive to maintain a standard of excellence and quality care, providing the benchmark service that is synonymous with our name. ONDC is independently owned by 35 Ear Nose & Throat Specialists.